Welcome to St. Louis…an accommodating, affordable, fun city right in the middle of everywhere for your convention or meeting!
St. Louis is a rich, vibrant community steeped in history. It was founded by Pierre Laclede and August Chouteau in 1763 as a small fur trading post due to the confluence of the Mississippi and Missouri Rivers, and was named for King Louis IX of France. Laclede and Chouteau traveled up the Mississippi River from New Orleans and most of the early settlers were French…you will see much French influence still present in architecture, street names, and decorative areas around the city. St. Louis became part of the United States due to the Louisiana Purchase in 1803, and was the starting point of the Lewis & Clark Expedition, which was the 1st expedition to the Pacific Coast…hence the nickname “The Gateway to the West.” St. Louis was incorporated into a city in 1823, burned in 1849, hosted the 1904 World’s Fair (aka “Louisiana Purchase Exposition”) and the Olympics in the same year…and the rest is history! (more…)
Whenever a video camera is turned on, people tend to do one of two things: they either light-up or they clam-up. With today’s success of 

I just returned from 
Mark and Sally Have a Problem
At the start of the Great Depression, Kellogg’s and Post were neck and neck in cereal sales. Post slashed their marketing budget, while Kellogg’s maintained theirs. When the Depression ended, Kellogg’s had a market share dominance that they maintain to this day.
Throughout the years I have come to find that many people in customer service positions are REACTIVE, rather than PROACTIVE. Think about it…who would you rather assist? The customer that comes in screaming their head off and demanding that YOU do something to make their situation better regardless of who is at fault, or the customer that calmly approaches you and asks if you could help them out?
When walking around the trade show floor, I am constantly amazed at how many exhibitors I see who do nothing to encourage attendees to enter their booth. Having an 