Emilie Barta – Trade Show Presentation Specialist / Professional Trade Show Presenter – creating a clear, concise and consistent message to attract, engage, and interact with your audience

I have been in the event industry for 12 years, yet never realized that having to plan a funeral would be the most important event in which I have participated. My grandpa passed away unexpectedly last week, and my grandma, parents, and I were blessed to work with a funeral director who really cared about ensuring that Papa (as I nicknamed him as a child) had a ceremony that reflected him and his life. I am usually in the planner role as opposed to the planee role, and I have to say it was a very interesting experience to be on the other side of the table. While there, several traits of Scott Humes at Bopp Chapel became the reason why I trusted him so much and put confidence in his ability. (more…)

Throughout the years I have come to find that many people in customer service positions are REACTIVE, rather than PROACTIVE. Think about it…who would you rather assist? The customer that comes in screaming their head off and demanding that YOU do something to make their situation better regardless of who is at fault, or the customer that calmly approaches you and asks if you could help them out?  (more…)