Emilie Barta – Trade Show Presentation Specialist / Professional Trade Show Presenter – creating a clear, concise and consistent message to attract, engage, and interact with your audience

Throughout the years I have come to find that many people in customer service positions are REACTIVE, rather than PROACTIVE. Think about it…who would you rather assist? The customer that comes in screaming their head off and demanding that YOU do something to make their situation better regardless of who is at fault, or the customer that calmly approaches you and asks if you could help them out?  (more…)